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On this page you find the answer to the frequently asked questions.

ORDERS AND DELIVERY

In general we handle all orders received before noon the same day and the afternoon and night orders are shipped the next morning. All orders are handled and shipped within latest one business day. In busy periods, such as national holidays, slightly longer handling times may be expected.

The delivery time depend on the choice of shipping.

We recommend to always choose UPS Express as shipping method for a fast and safe delivery within 1-3 business days from our warehouses.

Read more about our shipping here 

In case you haven’t received your order 10 days after you’ve received your shipping confirmation, please contact our customer service team. They will help you further as soon as possible. If you haven’t received a shipping confirmation mail, please check your spam folder.

You’ve received a package from our company you’ve never ordered? Please contact our customer service team as soon as possible. They can provide you with the order information and tell you which steps you should take to solve the problem.

No, you will not be charged any extra fees for importing products from Switzerland. We pay for all custom duties & VAT from Switzerland into your country.

You can use your discount code on your next shop order by filling the code in at the checkout where it says "discount". Click on "apply" and your discount will be applied automatically.
Note : discount codes cannot be used to be deducted from already placed orders nor can they be used on orders part of a subscription to our Auto Ship Program.

ABOUT OUR PRODUCTS

All our products are of high quality, developed by a team of experts. We only use top ingredients, which we source from our partners who have a strong focus on safety and nature preservation and who provide us with nothing but the best, organic and 100 % natural quality. All our products are thoroughly tested and inspected to provide our customers with nothing but the highest quality products.

Please have a look at the relevant product page. You will find all product information there (ingredients, benefits, directions for use and supplement facts). Didn’t find the answer to your questions on our product pages? Then please contact our Customer Service Team. They will gladly help you further with any product question you might have.

You must be at least 18 years old.

We recommended you always consult a qualified professional concerning any questions about the use of our products in combination with your medication. The consumption and use of certain of our products can be damaging during pregnancy and breastfeeding, you should always consult your doctor before you start using our products.

No, our products are exclusively available online, on the Formula Swiss websites.

Superfoods are a diverse collection of foods that contain high levels of vitamins and minerals, enzymes, amino acids and antioxidants.
They offer several health benefits such as increasing your resistance, improving your metabolism, physical and mental health, giving you more energy, lowering the risk of specific diseases, ...
Adding superfoods to your daily diet will benefit many different aspects of your health.

RETURN & REPLACEMENT

Please visit this page to read about our Return & Replacement Policy

It's very important you get in touch with our customer service team before returning any product to us. Only approved returns will be accepted.

As soon as we received and registered your return, we will refund your payment. The complete processing of the refund can take up to 2 weeks.

If you made a mistake while ordering or changed your mind and you wish to cancel your order, please contact our customer service team as soon as possible. As long as your package hasn’t left our warehouse, we can cancel your order without a problem.

Please contact our customer service team right away. They will help you solve your issue.

PAYMENTS

We offer several payment options including Credit card (Visa, MasterCard and American Express), payment on invoice, prepayment via bank transfer, payment by Bitcoin, Apple Pay, PayPal, Sofort / Klarna and Cash by mail.
For more detailed information on our different payment options, please check our payment options overview here.

You will find your invoice in your package. You can pay your invoice after receiving the goods you ordered. You can use the payment slip on your invoice, or you can pay by using our IBAN (if the latter is the case, please remember to use your customer number and the invoice number as reference).
In case you can’t find any payment information on your invoice, you were approved for payment by invoice by our payment partner MF Group/PowerPay. You will receive an invoice from our payment partner shortly after receiving your package. For more information, please visit https://www.powerpay.ch

Please contact our customer service team and they will try to find a solution for your problem by giving you more time to pay or by proposing a special payment plan.

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